Cancellation & Returns Policy

Last Updated: January 2026

At PECIFY INFRA PAYMENT SOLUTION PRIVATE LIMITED (“PECIFY Infra Payment Solution”, “we”, “our”, or “us”), customer satisfaction is important to us. This Cancellation & Returns Policy outlines the terms and conditions under which orders for our electronics, payment infrastructure products, and services may be canceled, returned, or refunded.

1. Order Cancellation

a) Product Orders

• Orders may be canceled within 24 hours of order placement, provided the order has not been processed, dispatched, configured, or installed.

• To request cancellation, customers must contact us immediately with complete order details.

• Once an order has been dispatched, configured, or installation has begun, cancellation will not be permitted.

b) Service / Project-Based Orders

• Cancellation of installation, configuration, or project-based services is subject to the stage of execution.

• Any costs already incurred (site survey, device configuration, procurement, logistics, manpower deployment, or technical setup) will be deducted from the refundable amount, if applicable.

2. Returns & Exchanges

Due to the technical and electronic nature of our products, returns are accepted only under specific conditions.

Eligible for Return

• Return requests must be raised within 7 days of delivery

• Products must be:

  • Unused, uninstalled, and unconfigured

  • In original packaging with all accessories, manuals, and seals intact

  • In resalable condition

Non-Returnable Items

The following are not eligible for return or exchange:

• Installed, configured, or used electronic or payment devices

• POS machines or terminals that have been activated or linked

• Customized or made-to-order products or solutions

• Installation, configuration, maintenance, or service charges

• Products marked as “Non-Returnable”

• Items damaged due to misuse, improper handling, power issues, or external factors

3. Damaged, Defective, or Incorrect Products

• If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery.

• Clear photos or videos of the product and packaging must be shared for verification.

• Upon successful verification, we will arrange a replacement or refund, as applicable, at no additional cost to the customer.

4. Return Process

• Contact our support team to request a return authorization

• Returns will be accepted only after approval

• Ship the product to the return address provided by our team

• After receipt and inspection, eligible refunds or replacements will be processed

⚠️ Unauthorized returns will not be accepted

5. Refunds

• Approved refunds are processed within 5–7 business days after inspection

• Refunds are issued only to the original payment method

• Shipping, handling, configuration, installation, and service charges are non-refundable, unless the return is due to our error

6. Return Shipping

• Return shipping costs are to be borne by the customer

• If the return is due to our mistake (wrong, damaged, or defective product), we will bear the return shipping cost

7. Policy Exceptions

We reserve the right to:

• Reject return or refund requests that do not comply with this policy

• Modify or update this policy at any time without prior notice

8. Contact Us

For any questions regarding cancellations, returns, or refunds, please contact us:

PECIFY INFRA PAYMENT SOLUTION PRIVATE LIMITED

📍 Office Address:
4th Floor, Flat No. 434, Shiven Square
Pal Road, Opp. Swastik Party Plot
Adajan, Surat, Gujarat – 395009
India

📞 Phone:
+91 70481 79839

📧 Email:
pecifyinfrapaymentsolution@gmail.com